The National Transport and Safety Authority (NTSA) has urged motorists whose Smart Driving Licences are ready for collection to pick them up from their designated centres, while warning against using brokers and unauthorised intermediaries to access its services.

In a public notice issued on Friday, October 16, 2026, the authority asked applicants to visit the centres where they registered their biometric details to collect their driving licences. Motorists have also been reminded to carry their original national identity cards for verification during collection.

The latest announcement is part of NTSA’s ongoing efforts to improve service delivery, reduce unnecessary visits to its offices and encourage Kenyans to access transport-related services directly through official channels.

The authority emphasised that applicants do not need to rely on brokers to collect their documents, noting that its processes are designed to allow motorists to follow up on their applications without paying third parties for assistance.

The notice comes amid continued efforts to address concerns surrounding delays in processing driving licences and other vehicle registration documents. NTSA has encouraged motorists to confirm the status of their applications before travelling to collection centres to avoid unnecessary expenses and inconvenience.

Motorists Advised to Collect Licences From Designated Centres

NTSA has directed motorists whose Smart Driving Licences are ready to return to the centres where their biometric details were captured.

The authority says applicants should ensure they visit the correct collection point and carry their original identification documents to facilitate verification.

Motorists are encouraged to check their application status through official NTSA platforms before making the journey. This can help applicants establish whether their licences are ready and identify the appropriate centre for collection.

The directive is particularly important for motorists who completed the application process some time ago and may not have confirmed whether their documents have been processed.

By encouraging applicants to collect licences that are already available, NTSA aims to improve the management of pending documents and ensure motorists receive the services they have applied for.

The authority has also urged members of the public to remain alert when seeking assistance with driving licences and other transport-related services.

NTSA Warns Against Brokers

Alongside the collection notice, NTSA has issued a strong warning against brokers who claim to facilitate access to its services.

The authority maintained that its processes are accessible directly to applicants and that motorists should not pay intermediaries to collect licences or follow up on applications.

Brokers may claim to have special connections or the ability to speed up applications, but relying on unauthorised intermediaries can expose applicants to unnecessary charges and potential fraud.

Motorists are therefore advised to deal directly with NTSA and use its official service channels when checking application progress, collecting documents or seeking clarification about delays.

The warning also serves as a reminder for applicants to protect their personal information, particularly their national identity details and other documents that could be misused by unauthorised individuals.

NTSA has continued to encourage Kenyans to take control of their applications by checking their status and following the official procedures provided by the authority.

How Motorists Can Avoid Unnecessary Trips

Motorists waiting for their Smart Driving Licences are encouraged to confirm that their documents are ready before travelling to a collection centre.

Checking the status in advance can help applicants avoid spending money on transport only to discover that their licences are still being processed.

Applicants should also confirm the collection centre indicated for their documents and ensure they carry the required identification.

Those experiencing delays or difficulties are encouraged to seek clarification through official NTSA communication channels rather than paying brokers who promise to resolve the problem.

The authority has also encouraged applicants to use its online service-status platform to check the progress of relevant documents.

For motorists, following the official process can reduce uncertainty and help prevent exploitation by people claiming to offer special access to government services.

Smart Driving Licences and Road Transport Services

Smart Driving Licences form part of Kenya’s efforts to modernise driving documentation and improve the administration of road transport services.

The licences incorporate security features and digitally readable information intended to support verification and identification.

For motorists, collecting the document once it is ready helps ensure that they have the relevant physical licence available when required.

NTSA is responsible for regulating road transport services, including driving licences, vehicle registration and other related functions. Its public notices are intended to guide applicants on how to access these services and comply with the applicable procedures.

The authority’s latest announcement reinforces the importance of direct service delivery and discourages motorists from depending on unofficial intermediaries.

Public Urged to Use Official Channels

NTSA has reiterated that motorists should use its official platforms and collection centres when dealing with Smart Driving Licences.

Applicants are advised to verify the status of their documents, carry their original identification cards and collect their licences from the designated centres where their biometric details were captured.

The authority has also cautioned against paying brokers to facilitate services that motorists can access directly.

The notice is intended to help applicants avoid unnecessary costs, protect their personal information and reduce the risk of being misled by unauthorised intermediaries.

Motorists who have been waiting for their Smart Driving Licences are therefore encouraged to check whether their documents are ready and make arrangements to collect them through the prescribed process.

As NTSA continues to promote direct access to its services, motorists are being reminded that the safest approach is to follow official procedures and avoid relying on brokers who promise shortcuts.

The authority’s message remains clear: collect ready Smart Driving Licences from the designated centres, carry the required identification and use official channels when seeking assistance.